Simple, practical, and cost-effective voice-logging solutions for government organizations and small and medium-sized businesses
Revcord provides simple, practical, and cost-effective voice-logging options that reduce expenses, provide state-of-the-art integrated multimedia recording, mitigate risk, and enhance the user experience.
Revcord’s MMS logging technology is the most powerful and user-friendly solution on the market today. It incorporates a full multimedia backend management system to manage all your events.
Contact us today to learn more and to request a demonstration for your organization.
On-premise or in the cloud,
we have you covered
Revcord delivers the most comprehensive call recording and call monitoring solutions in the marketplace to address the needs of Next Generation 9-1-1 Public Safety, along with addressing all current compliance regulations.
On-premise solutions
Cloud-based software solutions
Revcord MMS loggers (on-premise)
Our affordable MMS loggers, powered by Revcord’s full-featured and powerful management software deliver unmatched price performance.
Revcord MMS management console
The Revcord MMS is the most powerful and user-friendly software on the market today. It is a full multi-media backend management system to manage all your events.
Search Functions
The heart of the Revcord system is the ability to search for your events. Revcord can search by Channel, Date, and Time, ANI/ALI, Caller ID, Dialed Number or Call Tagging, Call Commenting Search and Notation for Reference. The system can recall last recording, has multi-channel simultaneous playback and graphic display. It has optional “talking clock” announcements, ability to save in .WAV, .WMA or Encrypted Format. Auto Burn multiple recording in .WAV or .WMA to CD. Email in .WAV, .WMA or Encrypted Format. There is an option to email recordings to predetermined recipients. Users can also save search settings for later sessions.
Incident Recreation
Our system takes scenario/incident recreation to a new level. We’ve included it at no additional cost. Simply define your playlist by selecting your media from the Search screen and adding them to a new or existing playlist. See all the information for an entire incident including all: Voice, Video, Text, Documents, and Media from third party sources in a single playlist.
Our playlists are as easy as: Add. Review. Share.
Instant Recall Lite and Full
The ANI/ALI Capture program interfaces Revcord’s recorder to dispatch center CPE phone vendor equipment using the NENA standard interface. Data concerning 911 caller’s names, addresses and GPS locations are received by the integration program and tagged to proper recorded audio calls. In addition, cell phones contacting 911 through use of text messages (SMS) are also handled through the ANI/ALI Capture integration program.
Perform live monitoring right from your system; see a dashboard view of all active call takers. With our live Call Control, you have the ability to do a number of tasks. Just the click of a mouse and you can insert silence for PCI Compliance, initiate Record on Demand, stop a call from recording, email a call automatically, and tag calls for incident tracking with up to six customizable fields. You can bookmark any portion of the call.Our Live Recall feature gives you the ability to listen to live calls or events, and rewind them to the last ten minutes. This feature is great for supervisors coming in after a call or event starts allowing them to catch up. We also built in visual alerts to notify you when channels have been idle for a period of time.
Quality Assurance Evaluation
Revcord quality assurance evaluations on calls are available at no additional cost. You can easily create score sheets with options like multiple choice, yes/no, or text comments and scores. You choose which calls are evaluated with manual or random selection. In the search screen, any call(s) can be designated for later QA Evaluation with a single click.
Reports & Statistics
Revcord includes a complete Reports and Statistics package. It is made up of four parts: Advanced Reports, QA Reports, Mapping Reports and WebUI Logging Reports. Saving and exporting files by email or other means is simple. Simply choose the file(s) you want to save and the process is automated.
80% of the estimated 240 million 911 calls each year are made from cell phones. A Caller’s cell phone can provide a Live Video feed that becomes part of the recorded 911 Call Event. Revcord now offers Public Safety Telecommunicators (PSTs) and First Responders the ability to view and record critical video information obtained from the caller’s cell phone before arrival. RevView will place the first responder virtually on the scene to help understand and communicate valuable situational intel. Dispatchers can now have the situational awareness needed to maximize the response to an emergency call. Beyond that, the PST can add anyone that has a PC, Smartphone, or Tablet to the event. Imagine having an officer arrive on scene virtually before actually arriving!
Benefits:
Cloud-based Revcord solutions
The RevStream Service provides hardware redundancy designed to elevate service uptime levels for mission-critical call centers.
The RevShield Software is made up of two parts: 1. support, maintenance, and software upgardes and 2. logger monitoring for your Revcord logger.
RevSync provides a cloud backup and AI-powered anomaly detection to enhance the monitoring of channels anywhere, anytime.
Revcord’s full-featured cloud-based mobile call recorder, RevCell, gives users the ability to record cellular phone calls for easy retrieval and sharing.
RevWatch is a secure cloud application that receives and manages the alerts and notifications pertaining to the health/status of the system.
RevSwitch is a configuration switching service for dual redundant logger configurations. RevSwitch works with RevSync.
Cloud-Based Infrastructure
Revcord’s Cloud-Based Infrastructure is hosted in a Tier-4 Data Center in the Houston Area. Tier-4 is an Enterprise-Class Data Center tier with redundant and dual-powered instances of servers, storage, network links, and power cooling equipment. It is the most advanced type of data center for commercial purposes.
All of Revcord's virtual machines are backed up offsite in the data center’s Georgia and New York centers. This ensures that the software and data can be back online in under an hour in the unlikely event of a disaster.
Tier-4 certified data centers typically serve Enterprise Corporations and provide the following:
Data Center Security
Internal Security
External Security
Contact us today to learn more and to request a demonstration for your organization.