Streamlined Call Recording and Archiving That Enhances Compliance, Reduces Risk, and Boosts Efficiency
Verint Audiolog is one of the most trusted call center recording systems available today, offering full-time, scheduled, and on-demand recording to meet the diverse needs of modern contact centers. This robust solution ensures compliance, improves customer service, and enhances operational efficiency. Designed specifically for contact centers, Audiolog offers highly reliable full-time, on-demand, scheduled, and criteria-driven recording. Rapid access to customer recordings expedites dispute resolution and helps reduce liability and risk. Remote live monitoring and playback let supervisors and managers keep track of contact center activity from their desktop PCs. Flexible storage capabilities allow large volumes of calls to be retained using industry-standard storage technologies. And customizable evaluation forms, powerful interactive assessment tools, and synchronized audio and screens help increase supervisor productivity and enhance agent performance.
Built on thousands of successful implementations, Audiolog helps contact centers optimize quality of service and improve operational effectiveness.
All-in-One Call Recording Designed
for Contact Center Excellence
Audiolog is a robust interaction recording solution built to meet the evolving needs of today’s contact centers. It offers a versatile suite of recording, archiving, and playback capabilities, including full-time, scheduled, criteria-based, and on-demand recording. Audiolog seamlessly captures interactions from PBX, ACD, Predictive Dialer, and CTI systems.
Recordings can be securely stored for any duration using a variety of storage options such as NAS, RAID, SAN, EMC Centera, Audiolog Centralized Archiving, or Audiolog Virtual Media™, which supports nearly any third-party media. With the browser-based Audiolog Interaction Review™ software, users can quickly retrieve recordings using filters like date, time, caller ID, agent, DNIS, or campaign.
Whether you're aiming to improve regulatory compliance, resolve disputes, or enhance operational efficiency, Audiolog ensures your contact center has the tools it needs to succeed.
Boost Agent Performance and Customer Satisfaction
Audiolog Interaction Quality™ empowers contact centers to elevate agent performance and deliver exceptional customer experiences. This advanced quality monitoring solution allows supervisors to easily retrieve and review both audio and screen recordings—whether on-site or remotely—directly from their desktop.
Custom evaluation forms can be quickly created to align with specific products, services, or campaigns. Supervisors gain access to detailed performance metrics, summaries, and trend reports through a variety of standard and customizable dashboards.
With these insights, leaders can identify skill gaps, deliver targeted coaching, streamline inefficient processes, and refine customer interactions. The result: improved agent effectiveness, stronger customer loyalty, and increased customer lifetime value.
Flexible, Secure, and Interoperable by Design
Audiolog is built on open architecture using standard PC components, Microsoft Windows, and SQL Server, ensuring high reliability, performance, and cost-effective operation. Its standards-based design enables seamless integration with your existing contact center infrastructure, supporting rapid deployment and smooth operation.
Compatible with industry CTI standards like TAPI, TSAPI, CSTA, JTAPI, and OAI, Audiolog integrates easily with leading PBX, ACD, VoIP, and Predictive Dialer systems. Security is built in—user-specific playback and monitoring permissions, along with detailed playback audit trails, help protect recordings from unauthorized access and misuse.
Powered by Verint, a Global Leader in Intelligent Recording
Audiolog is developed by Verint, a global leader in Intelligent Recording solutions. Verint’s technology captures customer interactions and transforms them into actionable insights that enhance operational efficiency and drive business performance. By delivering intelligence across departments, Northland and Verint help organizations improve customer satisfaction, increase value, and turn the contact center into a strategic enterprise asset.
Why trust your interaction recording to anyone else?