A powerful call recording, evaluation, and archiving solution designed to facilitate compliance, reduce risk, increase process efficiencies, & enhance customer service
Designed specifically for contact centers, Audiolog offers highly reliable full-time, on-demand, scheduled, and criteria-driven recording. Rapid access to customer recordings expedites dispute resolution and helps reduce liability and risk. Remote live monitoring and playback let supervisors and managers keep track of contact center activity from their desktop PCs. Flexible storage capabilities allow large volumes of calls to be retained using industry-standard storage technologies. And customizable evaluation forms, powerful interactive assessment tools, and synchronized audio and screens help increase supervisor productivity and enhance agent performance.
Built on thousands of successful implementations, Audiolog helps contact centers optimize quality of service and improve operational effectiveness.
A comprehensive recording solution for
your contact center’s needs
Audiolog is a powerful interaction recording solution designed to address the needs of contact centers. Audiolog features a wide range of recording, archive, and playback options to meet your contact center’s specific needs. Full-time, scheduled, criteria-driven, and on-demand recording let you capture interactions and data from PBX, ACD, Predictive Dialer, and CTI systems. Recordings can be retained for as long as needed using NAS, RAID, SAN, EMC Centera, Audiolog Centralized Archiving, or Audiolog Virtual Media,™ which enables recordings and related information to be stored using almost any third-party media. And recordings can be rapidly retrieved using the browser-based Audiolog Interaction Review™ software according to such significant criteria as date and time, caller ID, agent, DNIS, or campaign. With Audiolog, your contact center has the recordings it needs to improve regulatory compliance, manage disputes, and operate more effectively.
Improve quality, drive efficiency, deliver satisfaction
Audiolog Interaction Quality™ can help your contact center improve agent performance and enhance customer satisfaction.
With this powerful Quality Monitoring software solution, supervisors can retrieve and play back recordings and screens and evaluate agent performance — on site or remote, all from the desktop. Evaluation forms can be quickly and easily designed to address specific products and programs.
Supervisors can view performance details, summaries, and trends in an array of standard and customizable reports. And they can use this intelligence to identify agent skill gaps and provide targeted coaching, pinpoint and address process inefficiencies, and understand how to deliver a superior customer experience that builds customer loyalty and boosts customer value.
Reliable, interoperable, & secure
Built on an open architecture, Audiolog uses standard PC components, the Microsoft Windows platform, and the Microsoft SQL database. This standards-based design promotes superior reliability and availability, costeffective operation, and outstanding performance.
Audiolog is designed for easy interoperability with the contact center technology you already have in place, promoting rapid deployment, troublefree operation, and lower cost of ownership. Audiolog supports industry CTI standards, including TAPI, TSAPI, CSTA, JTAPI, OAI, and others, and is integrated with leading PBX, ACD, VoIP, and Predictive Dialer systems. Audiolog helps you secure recordings from unauthorized access. Each user may be assigned playback and monitoring rights by channel or agent. Audiolog also provides a playback audit trail to help track unauthorized incidents and abuse.
From the leader in intelligent recording
Audiolog is from Verint, a leader in Intelligent Recording solutions across the globe. Verint solutions capture customer interactions and data and deliver this intelligence to the people who need it to enhance operational effectiveness and improve business performance. Verint solutions deliver quality insights across the enterprise, for every department that shapes customer satisfaction and value. They transform the contact center into an enterprise asset.
Why trust your interaction recording to anyone else?