The Future of 9-1-1 Call Logging

Posted by Beth Stapleton on 6th Aug 2024

The Future of 9-1-1 Call Logging

As technology continues to advance, so does the potential for improving emergency response capabilities. Revcord, a leading developer of call logging solutions, has been at the forefront of technological advancements in this field.

The latest innovations include:

RevView, for virtualization of the 911 call to include live video
AI-powered Speech-to-Text for converting audio recordings to text
RevCloud for multi-tenant logging in the cloud

In addition, all Revcord systems integrate seamlessly with NENA’s NG9-1-1.

Revcord RevView Virtualizes the 9-1-1 Experience

80% of the estimated 240 million 911 calls each year are made from cell phones. A caller’s cell phone can provide a live video feed that becomes part of the recorded 911 call event. Revcord now offers telecommunicators and first responders the ability to view and record critical video information obtained from the cell phones. RevView will place the first responder virtually on the scene to help understand and communicate valuable situational intel. Dispatchers can now have the situational awareness needed to maximize the response to an emergency call. Beyond that, the telecommunicator can add anyone that has a PC, smartphone, or tablet to the event.

Imagine having an officer arrive on scene virtually before actually arriving!

Revolutionizing PSAPs with Affordable, Accurate Speech-to-Text

Revcord's new Speech-to-Text (STT) feature utilizes the advanced Faster Whisper engine to convert audio recordings into text, while leveraging best-in-class technologies to improve transcription capabilities. Revcord utilizes a customized AI-based engine to convert audio recordings into text with less than a 2% word error rate boasting best-of-class results .

Let Revcord’s STT subscription reduce call transcription times from hours to seconds.

Secure Cloud-Based Solutions that Monitor, Report and Support your Revcord Logger

Revcord also designed the Revcord Cloud Management Software (RevCloud) to provide for all data sync and 5 years of HIPAA and CJIS-compliant redundant storage for the logger’s critical data, automated update management of OS and software updates, as well as failover management. In the event of a connectivity failure, the Revcord dataloggers can act independently until services are restored. In addition, with Revcord Cloud Management, the Revcord RevShield software suite monitors your logger’s primary functions with 24/7 alerts, ensuring that any issues are identified and resolved quickly.

Revcord offers this solution as Software as a Service (SaaS) with an all-inclusive annual fee, as part of a Logging as a Service (LaaS) solution, or it can be purchased with recurring maintenance.

Why Northland & Companies?

Northland & Companies is Revcord's Platinum Integration Partner. With this partnership, Revcord is able to focus on product research, design, and development, while Northland provides acquisition options, trains users, delivers technical support, and offers more extensive IT services.

Since 1982, Northland & Companies has been and continues to be one of the most trusted names for voice and video recording solutions. Northland is currently the largest logging vendor in North America, employing 30+ CJIS-certified engineers to support our clients.