Helping protect your organization every day

More and more, organizations are concerned about liability and the desire to protect their operations. As more organizations look to collaborate remotely, many are turning to Microsoft Teams. Microsoft Teams helps organizations across industries capture, retain, analyze, and retrieve all communications – including voice calling, chat, online meetings, and screen sharing.

Additionally, organizations are also concerned with customer care and how to improve their customer experience. There are many reasons to record your organization’s phone calls and online communications (to name a few):

  • Mandated through regulation
  • Liability protection
  • Custom order validation
  • Quality analytics for customer service, sales, and marketing

Many ask, how do I know if I am legally able to record your calls? Only 12 states require “dual-party” notification (i.e., both parties on the phone call must know they are registering); all other states are single party notification. Here are the states that are dual-party notification:

  • California
  • Connecticut
  • Florida
  • Maryland
  • Massachusetts
  • Montana
  • Illinois
  • New Hampshire
  • Pennsylvania
  • Michigan
  • Missouri
  • Oregon

Northland has the history, knowledge, and experience to help protect your organization through multi-media recording, including Microsoft Teams or many other applications

 

For more information on call recording regulations, visit: https://www.fcc.gov/consumers/guides/recording-telephone-conversations

For more information on how we can help with your multi-media recording needs, visit: https://www.verint.com/press-room/2020-press-releases/verint-launches-compliance-recording-for-the-full-breadth-of-microsoft-teams-collaboration/

https://www.redboxvoice.com/compliance-recording-for-microsoft-teams

https://northlandsys.com/products/voice-logging/